AzureDesk

AzureDesk - Help Desk software for all businesses

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AzureDesk is an inexpensive helpdesk software with just $5 per agent with all required attributes of an enterprise-level system offered to all businesses at minimal cost to users. Don't spend much on helpdesk solutions.

Pricing of AzureDesk

Price per agent per month

INR 330

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Ticket management
Collaboration rules
Tab ticketing system
Self-service portal for customers
Reports

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Key Features of AzureDesk

Key Features:

Alerts/Escalation
Automated Routing
Customer Data Base
Document Storage
Email Integration
Help Desk Management
IT Asset Management
Knowledge Base Management
Known Issue Management
Live chat system
Network Monitoring
Online Activation
Real Time Chat
Real Time Comparisons
Service Desk (ITIL ITSM)
Service Level Agreement (SLA) Management
Service Level Management
Share Emails in Gmail
Surveys & Feedback
Ticket Management
To-Do List

Key Specification

Other Categories:	Help Desk Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English

Who uses AzureDesk

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	AzureDesk Inc
Headquarter:	Mumbai, Maharashtra India
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

AzureDesk Description

AzureDesk is easy to use and inexpensive help desk software that can assist you in improvising the standard of your service and provide customers an amazing experience. Developed predominantly as a ticket management system, AzureDesk covers, and controls end-to-end your agents’ operations, and does so at a very low price. Sole agents using a single email address are entitled to use the system for free, while users interested in the team plan ($5 per month) can test the service with the company’s free trial.

The core of AzureDesk’s functionality is pretty simple – what the system does is automatically changes support emails into tickets, regardless of how many email addresses you wish to involve. The mailbox is unlimited, and literally, all messages are converted and displayed on the Ticket management dashboard. What is genuinely new about the software is the presence of a handy collaboration suite, thanks to which team agents can solve tickets together, and in real-time.

According to satisfied customers, AzureDesk has one of the best customer support teams in the industry, as the experienced tech team is there for them 24/7. Customer support is available via email and live chat, and users can also explore the site’s rich FAQ section to find quick answers to their questions. The team will also assist you to implement the system, and integrate it with apps such as JIRA, Asana, Freshbooks, and many others.

What is it that makes AzureDesk more competitive than similar help desk systems? We would say this is the unique ticket management system that turns regular customer service into an extraordinary experience. AzureDesk makes it easy to assign tickets to the right agents and agent groups, and categorize them with tags to ensure they’re understandable. This way, AzureDesk caters to the needs of companies with large ticket volumes and a number of email addresses. What is even better is that the system empowers users to add private notes to tickets, asking for advice, support, or suggestions. The notes can also contain images for better understanding.

As we have mentioned before, AzureDesk doesn’t restrict the number of email addresses and tickets you can process, and all messages are automatically forwarded and sent to your dashboards as tickets. All updates made on the ticket are sent to the user as notifications, except for the private notes that are exclusively visible to the team. All responses coming from customers are then added to the ticket as comments. New fields and checkboxes can be added to tickets at any point in time and customized in a brand-specific manner. You will also find these ticket fields in the Reporting/Dashboard section.

Speaking of reporting, we could all agree a ticketing software would be useless without the proper analytics. For this purpose, AzureDesk controls all vital metrics such as tickets per agent, tickets per customer, average response time, and many more.